What is GoHighlevel/Highlevel?
GoHighlevel, or just Highlevel, as its users call it, is an all-in-one sales and marketing platform for marketing agencies and small businesses. The platform offers every tool needed to run a business successfully at a fixed monthly cost. The platform allows you to white label your software so agencies can use it and brand it like their own. This allows agencies to create a Software as a Service (SaaS) business and an additional monthly recurring revenue stream.
Typically, agencies would perform a job for their client, like building a website or running Facebook ads, only to have the job end or the client cancel their service. Now, agencies have to continue to market to find another client. Now, with Gohighlevel, you can migrate your clients off whatever CRM, email marketing tool, phone system, or funnel software they may be using and run their business entirely off the GoHighlevel platform. The best thing about this is that your clients pay you monthly for these services. You can charge $297, $497, or whatever you want to charge for these services, and your client continues to pay for these each month like a utility, creating a stable recurring monthly revenue.
GoHighlevel sets no limits for its users on any paid plan so that you can have unlimited contacts, websites, funnels, email or text templates, and workflows. There are also no limits for storage, so you can host as many videos, files, documents, or images as you or your clients may have.
For a complete list of features for this platform, you can look at my article GoHighlevel Review.
If you are interested in how GoHighlevel structures its pricing, review my article GoHighlevel Pricing Plans.
What is IVR – Interactive Voice Response?
An Interactive Voice Response (IVR) system is an automated telephony technology that allows incoming callers to access information or complete tasks via pre-recorded voice responses and touch-tone keypad inputs or speech recognition. IVR systems are used in customer service to route calls, provide information, or perform simple transactions without human intervention.
When a caller dials a phone number with an IVR system, they are greeted with a series of prompts. These prompts guide the caller through options, such as pressing a number on the keypad to select a department or speaking a response to proceed. For example, a caller might press “1” for billing inquiries or say “account balance” to hear their account details. The system processes these inputs, either by recognizing spoken words through speech recognition software or by interpreting DTMF (dual-tone multi-frequency) signals from keypad presses.
IVR systems enhance efficiency by handling high call volumes, reducing wait times, and freeing up human agents for more complex tasks. They are widely used in various sectors, including banking, healthcare, and telecommunications, to provide 24/7 customer support, streamline operations, and improve customer satisfaction. Advanced IVR systems can integrate with databases and CRM systems, enabling personalized interactions based on caller information.
GoHighlevel’s Phone System
GoHighlevel’s phone system setup is a comprehensive communication solution tailored to enhance business-client interactions. It features a built-in VoIP (Voice over Internet Protocol) service, which allows users to manage phone calls seamlessly within the GoHighlevel platform. This integration enables businesses to make and receive calls, record conversations for quality assurance and training, and track call logs, all from a unified interface.
The system supports the implementation of IVR (Interactive Voice Response) setups, automating call routing to ensure that callers reach the appropriate department or service quickly and efficiently. This feature also allows businesses to provide self-service options, such as accessing account information or performing routine tasks without human intervention. The IVR system enhances the customer experience by reducing wait times and providing immediate assistance.
Moreover, GoHighlevel’s phone system integrates seamlessly with its CRM (Customer Relationship Management) capabilities. This integration ensures that all client interactions, including phone calls, are logged and accessible, providing a holistic view of customer engagements. This comprehensive approach allows businesses to maintain detailed records of communication, which is essential for personalized customer service and effective follow-up strategies.
Additional features include call tracking to monitor the effectiveness of marketing campaigns, voicemail drops for automated messaging, and automated follow-ups to ensure timely communication with clients. These tools are designed to improve communication efficiency, increase customer satisfaction, and support business growth.
Overall, GoHighlevel’s phone system is an ideal solution for businesses seeking to streamline their communication processes, offering a professional and responsive customer service experience that meets the demands of modern client interactions.
How to Setup an IVR System in GoHighlevel?
The technical team did a really great job simplifying the GoHighlevel IVR system setup. Workflow automation is one of the best features of the GoHighlevel platform, so it only makes sense that the IVR system be integrated directly into the workflow feature. To make setup easier for its users, the GoHighlevel team created a workflow recipe to provide the basic essentials of the workflow and allow the user to modify it quickly rather than creating it from scratch. Let’s take a look at it.
GoHighlevel will build an IVR workflow for you so you can quickly get your phone system up and running.
What Does the GoHighlevel IVR Workflow Look Like?
Each GoHighlevel IVR is connected directly to just one phone number within the platform. This means that you can have an unlimited number of IVR systems since you can have an unlimited amount of phone numbers. So you can have one phone number for each team member and have a custom IVR system for each team member.
GoHighlevel IVR Conclusion
GoHighlevel IVR system is a crucial component of modern customer service operations, offering a scalable and efficient solution for managing caller interactions. By automating routine tasks and providing instant access to information, IVR systems enhance customer satisfaction and operational efficiency. As technology advances, the capabilities of IVR systems continue to expand, offering even more sophisticated and user-friendly solutions for businesses and their customers.
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