reputation management

What is GoHighlevel Reputation Management?

Reputation management is the practice of monitoring, influencing, and controlling the public perception of an individual or organization. Reputation management aims to ensure that an individual or organization is viewed positively by the public and that any negative information or feedback is addressed promptly and effectively.

Reputation management can involve a variety of strategies, including monitoring online reviews and social media mentions, responding to customer complaints and negative feedback, promoting positive content and reviews, and managing search engine results to ensure that positive information is prominent.

Reputation management is essential for businesses, as a negative reputation can result in lost sales, decreased revenue, and damage to brand value. However, it is also essential for individuals, particularly public figures or those in high-profile positions, as their reputation can significantly impact their personal and professional success.

Reputation management involves proactively managing and maintaining a positive image while responding quickly and effectively to negative feedback or issues.

What is GoHighlevel/Highlevel?

GoHighlevel, or just Highlevel as its users call it, is an all-in-one sales and marketing platform for marketing agencies and small businesses. The GoHighlevel platform offers every tool needed to run a business successfully at a fixed monthly cost. The GoHighlevel platform allows you to Whitelabel their software so agencies can use this platform and brand it like it was their own. This allows agencies to create a Software as a Service (SaaS) business and an additional monthly recurring revenue stream. 

Typically, agencies would perform a job for their client, like building a website or running Facebook ads, only to have the job end or the client cancel their service. Now, agencies have to continue to market to find another client. Now, with GoHighlevel, you can migrate your clients off whatever CRM, email marketing tool, phone system, or funnel software they may be using and run their business entirely off the GoHighlevel platform. The best thing about this is that your clients pay you monthly for these services. You can charge $297, $497, or whatever you want to charge for these services, and your client continues to pay for these each month like a utility, creating a stable recurring monthly revenue.

GoHighlevel sets no limits for its users on any paid plan, so you can have unlimited contacts, websites, funnels, email or text templates, and workflows. There are also no limits for storage so you can host as many videos, files, documents, or images as you or your clients may have.

gohighlevel reputation management

For a complete list of features for this platform, you can look at my article GoHighlevel Review

If you are interested in how GoHighlevel structures its pricing, review my article GoHighlevel Pricing Plans

Why is your Business Reputation Important?

Reputation management is incredibly important for businesses today because online reviews and feedback can impact a business’s success. With the widespread use of the internet and social media, customers have more opportunities than ever to share their experiences, both positive and negative, with a business. This means that a business’s online reputation can significantly impact its success.

Here are some reasons why reputation management is so important for businesses today:

  1. Influence on customer decisions: Today’s customers rely heavily on online reviews and feedback when making purchasing decisions. A business with a negative online reputation is likely to lose customers, while a business with a positive reputation is more likely to attract new customers.
  2. Impact on revenue: A negative reputation can significantly impact a business’s revenue, as customers are less likely to purchase from a business they do not trust. On the other hand, a positive reputation can lead to increased revenue and business growth.
  3. Brand value: A solid online reputation is essential to a business’s overall brand value. A positive reputation can increase brand recognition and loyalty, while a negative reputation can damage a brand’s image and decrease its value.
  4. Competitive advantage: A business with a strong online reputation has a competitive advantage over businesses with a negative reputation. This can help to attract new customers, retain existing customers, and ultimately, drive business growth.

Overall, reputation management is crucial for businesses today because online reviews and feedback can impact a business’s success. By proactively managing their online reputation, businesses can attract new customers, retain existing customers, and drive revenue and growth.

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Reputation Management in GoHighlevel

Reputation Management is built directly into GoHighlevel as a core feature. Businesses today need to focus on getting more reviews. The more 5-star reviews you get, the more customers you will get from those reviews.

GoHighlevel integrates directly with Google My Business and Facebook to access your reviews. Once you make these connections, GoHighlevels allows you to do several things. It will generate a review link for you that you can send out to customers. You can build both a branded SMS and an email template that allows you to request customer reviews automatically using the Workflow features in GoHighlevel after their appointments. 

GoHighlevel also provides you with a website widget that allows you to display your reviews.

Here is how you get your Reputation Management system set up in GoHighlevel.

GoHighlevel Integrations

Log into your GoHighlevel account, go to your settings, and click the Integrations menu option. 

You must sign into your Google and Facebook accounts so GoHighlevel can access your reviews from both platforms.

integration

Once these connections have been made, you can start getting your Reputation Management setup.

Reputation Management Setup

In your account settings, choose the Reputation Management menu option.

First, click on Generate Link to get your custom review link.

review link

SMS Template

You can customize the SMS template with a logo. Enter a message you want to include in your template, and you are all done.

review 1

Email Template

In the email template, you need to set up the subject, headline, and email message to include in your email. 

review email

Review Widget

GoHighlevel’s review widget has been updated to allow for multiple customizations. Before, you were only allowed one way to set up the widget, but now you can have multiple configurations and choose which one will be active. Here is what the new widget area looks like.

review widget set up

You see that you can create new widgets or edit an existing widget. Let’s walk through what a new widget setup looks like. When you create a new widget, GoHighlevel has several setup options.

review properrties

This screen allows you to choose if you want to pull in Google and Facebook reviews or either of them. You can choose how you want them displayed on the screen with a widget type selection. You can set how many reviews to pull in from your selection or leave blank to pull in all. You can also leave the powered by field selected, which will show the marketing agency name in the widget area.

content properties

You can select what the headline of the widget will be and the description it displays. In the header, you can determine if you want to see your total Google review rating, total # of reviews, and the write review button, which allows visitors to write you a review directly from your website or funnel.

review colors

This menu option lets you select your widget’s theme, font style, and color.

settings properties

This tab allows you to display the review date and the possible Google user profile picture, and I highly recommend you do this. The ability to exclude reviews where no one leaves you a description, again I recommend this, and the code for the widget for you to install on your website or funnel. Once you are done, click save. You will also need to right-click on the new widget and then choose to make it live to be active on your website.

GoHighlevel Reputation Management Conclusion

Gohighlevel has a complete system for businesses to handle all their reputation management needs. Reputation Management is included as a core feature and has built-in automation tools that allow review requests to be sent out to customers automatically. 

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