What is GoHighlevel/Highlevel?
GoHighlevel, or just Highlevel as its users call it, is an all-in-one sales and marketing platform for marketing agencies and small businesses. The GoHighlevel platform offers every tool needed to run a business successfully at a fixed monthly cost. The GoHighlevel platform allows you to Whitelabel their software so agencies can use this platform and brand it like it was their own. This allows agencies to create a Software as a Service (SaaS) business and an additional monthly recurring revenue stream.
Typically agencies would perform a job for their client like building a website or running Facebook ads only to have the job end or the client cancel their service. Now, agencies have to continue to market to find another client. Now with GoHighlevel, you can migrate your clients off whatever CRM, email marketing tool, phone system, or funnel software they may be using and run their business entirely off the GoHighlevel platform. The best thing about this is that your clients pay you monthly for these services. You can charge $297, $497, or whatever you want to charge for these services and your client continues to pay for these each month like a utility creating a stable recurring monthly revenue.
GoHighlevel sets no limits for its users on any paid plan so you can have unlimited contacts, websites, funnels, email or text templates, and workflows. There are also no limits for storage so you can host as many videos, files, documents, or images as you or your clients may have.
For a complete list of features for this platform, you can look at my article GoHighlevel Review.
If you are interested in how GoHighlevel structures its pricing, review my article GoHighlevel Pricing Plans.
What is a Survey?
A survey is a research method used to gather information from a group. It involves asking questions, typically through a written or online questionnaire, to collect data on a specific topic or issue. Surveys can be conducted in various settings, such as in-person, by phone, or online. They can be used for various purposes, including market research, public opinion polling, academic research, and more. The data collected from GoHighlevel surveys can be analyzed to identify patterns, trends, and relationships among variables and can be used to inform decision-making and policy development.
Why use surveys?
Businesses use surveys for a variety of reasons, including:
- Understand customer needs and preferences: Surveys can provide valuable insights into what customers want and need, which can help businesses tailor their products and services to meet those needs better.
- Measure customer satisfaction: Surveys can help businesses track customer satisfaction and identify areas where they need to improve to retain customers and build brand loyalty.
- Conduct market research: Surveys can inform businesses about market trends, consumer behavior, and competitive landscape, which can inform strategic planning and decision-making.
- Test new products or services: Surveys can gather feedback on new products or services before they are launched, which can help businesses make improvements and avoid costly mistakes.
- Gather employee feedback: Surveys can collect feedback on various topics, such as job satisfaction, work environment, and company culture, which can help businesses improve employee retention and productivity.
Surveys are a valuable tool for businesses to gather data and insights to inform their decision-making, improve their products and services, and ultimately drive growth and profitability.
How to create surveys in GoHighlevel?
To create a survey in GoHighlevel, go into your sub-account and then choose the sites menu option. Then choose the Suvwey and then the builder option. Click on the Add Survey button to start the survey-building process.
In GoHighlevel, each survey page is called a slide. You can have as many slides as you like in your survey. You start with a blank slide and must start adding the questions you want on your survey. GoHighlevel provides primary fields to add regarding contact information, but each question you create must be created using a custom field first. Custom fields are placeholders in the GoHighlevel CRM system to hold the survey data. Once the custom fields are created, they are part of a contact’s metadata. This is how you can store the survey data for each contact.
To create a custom field, you must go into your settings and then to custom fields. Create all your questions to utilize in your survey before you begin the survey creation process.
Once you start the survey builder, you will get a blank slide that looks like this.
You will then need to find the fields you want to add to the slide and drag and drop them on the page. Your right toolbar area is where all the fields are looked at, which looks like this.
You will drag and drop any standard or custom fields to the slide in this area. Any custom fields must be created first. Otherwise, you will have to leave the survey builder and create it, then return to the survey builder.
Here are the style options available to you.
Here are the options you are allowed.
Sending out Surveys
You can send a survey out to single or multiple contacts in two ways.
Embed Survey in Email
To use this feature, you must get the embed code for the survey after you set it up. To do this, go to the right toolbar and then select Integrate Survey. When the box pops up, copy the embed code and use it in your email.
Email or Text Link to the survey
To get a link to the survey, you would do the same as Embed, except on the popup, you would select the Link tab and then copy the link and deploy it in an email or text.
GoHighlevel Surveys Conclusion
Surveys are helpful tools for businesses to get user feedback, and it’s no surprise that GoHighlevel has built this feature into its platform so its users can benefit.